Refund policy

Cancellation & Refund Policy

1. INTRODUCTION

This Cancellation & Refund Policy outlines the procedures and conditions regarding the cancellation of services provided by Healthoxy. By accessing our website or using our services, you agree to comply with this Cancellation & Refund Policy.

At Healthoxy Healthcare Services Private Limited, we prioritize your privacy and are dedicated to keeping your personal information secure. This Privacy Policy describes how Healthoxy and our partners handle and protect your data.

This policy applies to everyone using Healthoxy services, whether you buy, browse, or inquire about our products on our website, mobile app, or other platforms like call centers and offices.

In this document, "you" refers to the user, and "we" or "us" refers to Healthoxy. When we mention our website, it includes all Healthoxy websites, mobile sites, and apps.

By using our website or any of our channels, you agree to this Privacy Policy. If you disagree, please do not use Healthoxy’s services. This policy does not cover third-party websites linked to Healthoxy. Please check their privacy policies separately, as they may be different.

2. CANCELLATION PROCEDURE

If you wish to cancel services provided by Healthoxy, you must notify us in writing at least 4 hours prior to the scheduled start date of services. You can send your cancellation notice via email to support@healthoxys.com or by contacting our customer support team. The refund will be processed within 10 to 15 Days after deducting a processing fee of ₹2,000.

3. REFUND POLICY

REFUND PROCESS FOR DENIED SERVICES:

After booking, if the Healthoxy company denies the agreed-upon caretaker or nursing services due to staff unavailability, and location issues, a refund will be processed within 10 to 15 days. The 100% amount will be refunded, credited to the same account from which the payment was made.

4. NON-REFUNDABLE, TRANSFERABLE BALANCE

In the unfortunate event of the patient's death, the amount paid for services will not be refundable. However, the remaining service balance can be transferred to the patient's spouse, to be used within one month.

5. PATENT & COPYRIGHT

All the rights of the website and other intellectual properties of Healthoxy are reserved; any kind of calamity or mishap will be followed by a strict action by the company.

Note: Make sure you understand all the terms and conditions stated above to ensure that you agree with your full consent and agreement with Healthoxy.

Thank you for choosing Healthoxy. We strive to provide you with exceptional service and support, and we appreciate your understanding and cooperation regarding our cancellation procedures.

6. CONTACT US

If you have any questions or concerns about these Cancellation & Refund Policy, please contact us:

If you have any concerns or feedback about our Services, please speak to the staff or contact our Service Excellence Desk at support@healthoxys.com

Acknowledgement: I confirm that I have read and understand the information above.